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Refund and Cancellation

Effective Date: 28-07-2023

Thank you for choosing NAIVED. We want you to have the best possible experience with our products
and services. This Refund and Cancellation Policy outlines the procedures for requesting refunds and
cancellations. By using our services, you agree to the terms of this policy.

1. Refund Policy:

a. Product Issues: If you receive a product that is damaged, defective, or different from what you
ordered, you may request a refund or replacement within 2 days from the date of delivery.

b. Quality Concerns: If you are not satisfied with the quality of our product, you may request a
refund within 2 days from the date of delivery. Please note that refunds for quality concerns are
subject to our evaluation of the issue.

2. Cancellation Policy:

a. Order Cancellation: You may request the cancellation of your order before it is shipped. Once an
order has been shipped, it cannot be cancelled.

b. Refunds for Cancelled Orders: If you cancel your order before it is shipped, we will process a
refund to the original payment method within 4-5 business days.

3. How to Request a Refund or Cancellation:

a. To request a refund or replacement for damaged, defective, or incorrect products, please contact
our customer support team at [+918879812816] within the specified time frame.

b. For quality concerns or change of mind refunds, please also reach out to our customer support
team to initiate the refund process.

c. To request an order cancellation, please contact our customer support team as soon as possible
before the order is shipped.

4. Refund Process:

a. Our customer support team will review your refund or replacement request for eligibility.

b. If your request is approved, we will provide instructions for returning the product (if applicable) or
processing the refund.

c. Refunds will be issued to the original payment method used for the purchase, and it may take 4-5
business days for the refund to reflect in your account.

5. Exceptions:

a. Customized Orders: Products that have been customized or personalized may not be eligible for
refunds or cancellations unless they are damaged or defective.

b. Perishable Products: Due to the nature of perishable products, we may not be able to offer
refunds after the specified time frame from the date of delivery.

6. Contact Us:

If you have any questions or concerns about our Refund and Cancellation Policy, please contact our
customer support team at [+918879812816].

We reserve the right to update or modify this policy at any time without prior notice. Any changes
will be effective upon posting the revised policy on our website.

By using NAIVED's services, you agree to abide by this Refund and Cancellation Policy.

Image by Ishant Mishra
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